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Click to Read Privacy Notice ►
We take privacy and related matters very carefully, and we have put a number of measures in place to give you the confidence that the data you have given us is safe. Please read this privacy notice carefully, particularly as it applies to your subscription with Plannerdale. If you have any questions or concerns, please contact us so we can give you more details.
2. WHO WE ARE
Plannerdale is a product of Capteck Ltd, a registered company in the United Kingdom, company registration number 07719756.
3. WHAT INFORMATION DO WE COLLECT?
The only personal details we need from you are your first name, last name and email address. This information is collected when you register an account with us. We also collect these details for every additional user you create on your Plannerdale account.
4. HOW DO WE USE PERSONAL INFORMATION?
Personal information collected is mainly for the system to communicate with you as part of the services provided by Plannerdale. This includes updates and notifications such as system changes, password resets, account information and any notification/reminders you have subscribed to via user notification settings. This applies to any additional user you create on your Plannerdale account.
5. WHAT LEGAL BASIS DO WE HAVE FOR PROCESSING YOUR PERSONAL DATA?
We only process your personal data based on the contractual basis for registering an account on Plannerdale. This is valid for the duration in which you remain registered on Plannerdale.
6. WHEN DO WE SHARE PERSONAL DATA?
We treat your data confidentially. Being a CRM system that helps you communicate with your contacts, we utilize the systems of an Email Provider (
) and an SMS Provider (
), our chosen partners to help deliver emails and SMS on our behalf. These are trusted organisations that have sophisticated systems to ensure successful processing and delivery of the messages you distribute to your contacts using Plannerdale. The only information that is processed through these 3rd parties is the email/SMS content and recipient information, triggered only when you use Plannerdale to compose a message to your contact(s).
7. WHERE DO WE STORE AND PROCESS PERSONAL DATA?
As described in , the successful delivery of emails and SMS composed by you and sent from Plannerdale to you, is reliant on our selected partner organisations who assist us in doing this. Emails and SMS initiated from Plannerdale are routed through their systems and delivered to recipients. History of the messages is stored on their secure systems for historical purposes and to track email delivery, but limited to the message content and recipient information. This data is deleted if you choose to close your Plannerdale accoutn. All our data is hosted with
, our chosen partner who provides us with hosting services. This includes all data collected via Plannerdale.
8. HOW DO WE STORE PERSONAL DATA?
We store personal data securely via the services of a 3rd party as described in . Servers are kept in a secure data centre. Access to all of Plannerdale's resources online are routed through a secure channel. This is because Plannerdale has a secure certificate, an extra level of protection we've put in to prevent unauthorised access when you interact with Plannerdale via your account. When we suspect unauthorised access to your account, it is blocked immediately and requires you to access your personal email for new logon credentials which you must reset. We store passwords in an encrypted format. Our team understand the importance of data privacy and we constantly look for ways to protect your data.
9. HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?
We keep your data based on our contractual obligations. If you decide not to use the services provided by Plannerdale, requesting an account closure will trigger us to immediately delete your data.
10.YOUR RIGHTS IN RELATION TO PERSONAL DATA
We respect your rights as a data subject. You can access your personal information anytime, request for correction or deletion. If you would like to withdraw your consent, we will gladly honour your request as well. All you need do is submit a request via our helpdesk. You may also instruct us to restrict the processing of your data or object to further processing. Which ever of these, we will respect an honour your rights.
11.HOW TO CONTACT US
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Click to Read Terms & Conditions ►
Terms & Conditions
By clicking on the "Accept" button below you agree to these Terms which will bind you. If you do not agree to these Terms, then we are unwilling to allow you access to the Website and/or the Service. Please do not access and/or use our Website and/or Service.
1.1 In consideration of you signing up to use Plannerdale and you agreeing to abide by these Terms, we grant you access to use the Website and the Service on the terms set out in this document.
1.2 By accessing any part of the Website or the Service, you shall be deemed to have accepted the Terms in full which shall take effect immediately on your first use of the Website or Service. If you do not accept the Terms in full, you must leave the Website immediately.
1.3 The Company may revise these Terms at any time by updating this posting. If there are changes to the terms and conditions, you will be updated accordingly.
1.4 Any amendments, modifications, enhancements or changes to the Service made available by the Company from time to time shall be subject to these Terms.
1.5 If you are 12 years old or younger you may not register with us on this Website. By entering your details on the Website you are stating you are 13 years old or older.
2. RIGHTS GRANTED
2.1 You are permitted to use the Service for your own internal business purposes or for your own personal use on the following basis:
(a) You have provided your legal full name, a valid email address, and any other information requested in order to complete the sign-up process; and
(b) if you provide or otherwise make available the Service in whole or in part in any form to any person including your employees, ("Invitees") you undertake to ensure that all Invitees comply with these Terms and acknowledge that you shall remain responsible and liable for the acts or omissions of all Invitees to the same extent as if you had carried out such acts or omissions yourself.
2.2 Subject to the provisions of clause 2.3, all copyright and other intellectual property rights in the Service and material on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. Any use of extracts from the Website for any purpose is prohibited.
2.3 All copyright and intellectual property rights in any information uploaded by you or your employees to the Website in connection with the Service shall remain vested in you, your employees or your licensors.
2.4 No part of the Website or Service may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.
2.5 Any rights not expressly granted in these Terms are reserved.
3. SERVICE ACCESS & TECHNICAL SUPPORT
3.1 Whilst the Company endeavours to ensure that the Website and Service is normally available 24 hours a day, the Company shall not be liable if for any reason the Website or Service is unavailable at any time or for any period.
3.2 Access to the Website and the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.
3.3 The Company will provide technical support to then current subscribers to the Service by email only. Technical support will only be provided for bugs or errors in the Service that are reproducible by the Company. You agree to provide the Company with full and accurate details of all bugs and errors in the Service requested by the Company. You acknowledge that the Company provides no warranty that all or any bugs or errors in the Service will be corrected.
4. ACCEPTABLE CONDUCT
4.1 You are prohibited from posting or transmitting to or from the Website and/or the Service any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
(b) for which you have not obtained all necessary licences, consents and/or approvals; or
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.2 You may not use the Website or the Service:
(a) in any way that breaches any applicable local, national or international law or regulation;
(b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(c) for the purpose of harming or attempting to harm minors in any way; or
(d) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
4.3 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clause 4.1, 4.2 or 4.3.
5. REGISTRATION & PAYMENT
5.1 Each account is for use by either a single legal entity (e.g. a company or a partnership) or an individual user. You may provide Invitees with access to your account by creating them as a user of your account via your user management. The Company does not permit you to share your user name and password with any other person nor with multiple users on a network.
5.2 Responsibility for the security of any usernames and passwords issued (including those of any Invitees) rests with you.
5.3 For paying accounts unless where payments are made via Bank transfer, you agree to provide us with a valid credit card number and authorise us to deduct from such card payment of the then current monthly fees. The fees may vary from time to time. The credit card must be registered in either your name or that of your organization. Credit card payments are subject to validation and authorisation checks of the card issuer.
5.4 For paying accounts the Service is billed annually. You can pay at anytime prior to the end of the current subscription period, extending your subscription by another 1 year. Payments are non-refundable, and no refunds or credits will be given for any partial use within any year.
5.5 If you sign up for a fee paying account, you will only have the option of cancelling after 1 year as the current paid subscription will be valid for 1 year.
5.6 If you upgrade from a free account to a fee paying account there is no trial period. You will be charged for your first year immediately following any such upgrade.
5.7 Please note that if you downgrade your Service then you may lose content, features or capacity. We do not accept any liability
5.8 All fees are exclusive of all taxes, charges, levies, assessments and other fees of any kind imposed on your use of the Service unless stated otherwise upon payment. They shall be the responsibility of, and payable by you.
5.9 We reserve the right to suspend your Service immediately if you fail to provide us with valid credit card details that enable us to charge the full amount of any outstanding fees and charges. We will provide prior notice of your subscription expiry email to your then registered email address. If no payment is made to extend the service, all associated data will be deleted after 1 year and the agreement between us set out in these Terms shall be automatically terminated.
6.1 While the Company endeavours to ensure that the information provided on the Website and the information provided in connection with the Service is correct, the Company does not warrant the accuracy and completeness of such material. The Company may make changes to the material on the Website or to the Service, or to the products and prices described on the Website, at any time without notice. The material on the Website may be out of date, and the Company makes no commitment to update such material.
6.2 The material on the Website and the Service is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with access to the Website and the Service on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this legal notice, might have effect in relation to the Website or the Service.
6.3 You acknowledge that:
(a) the Service has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the Service as described on the Website meet your requirements;
(b) it is not possible to test the Service in advance in every possible operating combination and environment; and
(c) it is not possible to produce a Service known to be error free in all circumstances.
7.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website or Service), and any of the Company's officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website or Service in any way or in connection with the use, inability to use or the results of use of the Website or Service, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or Service or your downloading of any material from the Website, the Service or any websites linked to the Website or Service.
7.2 Nothing in this legal notice shall exclude or limit the Company's liability for:
(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977; or
(b) fraud; or
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.
7.3 If your use of material on the Website or the Service results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
7.4 Subject to clauses 7.1 and 7.2, the Company's maximum aggregate liability under or in connection with these Terms, or any collateral contract, whether in contract, tort (including negligence) or otherwise (a "Claim"), shall be limited to a sum equal to the aggregate amount which you are obliged to pay the Company in the twelve (12) month period immediately prior to the period giving rise to such Claim.
8.1 The Company may terminate this Agreement immediately by written notice to you if:
(a) you commit a material or persistent breach of these Terms which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; or
(b) a petition for a bankruptcy order to be made against you has been presented to the court; or
(c) you (being a company) becomes insolvent or unable to pay its debts (within the meaning of section 123 of the Insolvency Act 1986), enters into liquidation, whether voluntary or compulsory (other than for reasons of bona fide amalgamation or reconstruction), passes a resolution for its winding-up, has a receiver or administrator manager, trustee, liquidator or similar officer appointed over the whole or any part of its assets, makes any composition or arrangement with its creditors or takes or suffers any similar action in consequence of its debt, unable to pay your debts (within the meaning of section 123 of the Insolvency Act 1986).
8.2 You may terminate this Agreement at any time by informing us.
8.3 Upon termination for any reason:
(a) all rights granted to you under these Terms shall cease;
(b) you must cease all activities authorised by these Terms;
(c) you must immediately pay to the Company any sums due to the Company under these Terms;
(d) you will not be entitled to any refund or credit in respect of any fee paid by you in advance for any cancelled Service; and
(e) the Company may immediately and without further notice delete or remove any content, data or other information submitted by you or your Invitees to the Service.
9. TRANSFER OF RIGHTS AND OBLIGATIONS
9.1 These Terms are binding on you and us, and on our respective successors and assigns.
9.2 You may not transfer, assign, charge or otherwise dispose of these Terms or any of your rights or obligations arising hereunder, without our prior written consent.
9.3 We may transfer, assign, charge, sub-contract or otherwise dispose of these Terms, or any of our rights or obligations arising hereunder, at any time.
10.1 We may give notice to you at either the e-mail or postal address you provided to us when registering. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
11. EVENTS OUTSIDE OUR CONTROL
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations hereunder that is caused by events outside our reasonable control including the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of public or private telecommunications networks;
(e) the acts, decrees, legislation, regulations or restrictions of any government.
12.1 If we fail, at any time to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled hereunder, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
12.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
12.3 No waiver by us of any of these Terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
13.1 If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
14. ENTIRE AGREEMENT
14.1 These Terms and any document expressly referred to in it represents the entire agreement between us in relation to the use of the Website and the provision of the Services and supersedes any prior agreement, understanding or arrangement between us, whether oral or in writing.
14.2 We each acknowledge that, in entering into these Terms, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to entering into these Terms except as expressly stated herein.
14.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date we entered into these Terms (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Terms.
15. GOVERNING LAW AND JURISDICTION
15.1 This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English Courts
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